FAQ's

1. What products do you sell?

At Electrasist, we specialize in high-quality gadgets that enhance your lifestyle. Our main products include Facial Steamers, Smart Watches, and Humidifiers, each designed to deliver convenience, style, and performance.

2. Do you ship worldwide?

Yes, we ship to customers worldwide. No matter where you are, you can enjoy Electrasist products delivered to your doorstep.

3. How long does shipping take?

Our estimated delivery times are:

  • United States & Canada: 7–12 business days

  • United Kingdom & Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 10–20 business days

Please note that shipping times may vary due to customs, carrier delays, or your location.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment online.

5. How quickly do you process orders?

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the following business day.

6. What payment methods do you accept?

We accept major payment methods including credit/debit cards, PayPal, and other secure payment options.

7. What is your return and refund policy?

We want you to be happy with your purchase. If there’s an issue with your order, please contact us at electrasist@gmail.com. We will guide you through the return or exchange process based on our policy terms.

8. Are your products covered by a warranty?

Yes, selected products may come with a warranty. Please check the individual product description for warranty details or contact our support team for more information.

9. Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us at electrasist@gmail.com as soon as possible. Once your order has been processed or shipped, changes may not be possible.

10. How can I contact Electrasist for support?

For any questions, feedback, or support needs, please email us at electrasist@gmail.com. Our customer service team is here to help.